Water that is always
Filtered
Cooled
Available

Our filters remove or significantly reduce all known contaminants, pesticides and heavy metals commonly found in municipal tap water, including lead and chromium.

Our filters will not necessarily give a low TDS reading as they are designed to preserve important minerals such as Potassium and Magnesium which are not retained in purified water. Your water is softened and chlorine is reduced to enhance taste and odor.

Yes, the cooling temperature is adjustable and can be set to the temperature of your choice between 40-65 degrees.  Each time it is switched on, 45 degrees is the default setting . For more information on setting your temperature, please visit our “How It Works” page.

The cooler holds approximately 2.9 gallons of water, between the inner tank (unfiltered water), outer tank (filtered water) and cooling tank (filtered, chilled water)

Depending on the quality of water being filtered. Our indoor series filters generally filter 100-120 gallons of tap water before needing to be replaced. As a guide we recommend every 4 months depending on the consumption. We recommend our automatic subscription plan.

All parts may be cleaned with a soft damp cloth or sponge and a mild dishwashing detergent. Avoid any brushes or strong detergents. Do not submerge in water.

TROUBLE SHOOTING

MY COOLER IS LEAKING

• Is it on a flat surface.
• Dropped and any parts damaged.
•  Is the drain plug in the bottom.

MY WATER DOES NOT COOL

• Check that the power supply is working by testing it with another appliance.
• Make sure the on/off switch is in the on position.
• Ensure that the LED light is on.
• Make sure that you give enough time, especially if the water starting temperature is high and/or the ambient temperature is high.
• If it is still not cooling please contact us.

I HAVE A DAMAGED PART WHICH I WOULD LIKE TO REPLACE

Contact us at Vitafilta.com and we will replace your damaged part.

You may at times notice a slight grey discoloring of your filtered water or even some very small carbon particles. As a result, this generally may happen when you first use your filter or when it has been taken out of the water and not used for a while.

This is very common with carbon based filters and is perfectly safe. So you can either pour a few glasses of water to flush out the residue or rinse the filter under a tap.

Rinse your filter for about one minute or so under tap water before first use or when it has been out of water and not used for a while. Do not be surprised to see some grey water until it clears.

Yes, you will find that there is water condensation (the outer tank will mist up above the water level). This is perfectly normal and will disappear as you fill the tank and water clears it.

This will occur when the cooler has recently dispensed water and therefore needs to cool water in the cooling tank. So it is also not always possible for the cooler to easily cool down to the target temperature setting due mainly to ambient conditions. It is suggested that you try increase the setting to a slightly higher target temperature.

The system is gravity based. The more water in the tank, the faster the flow. Therefore, the flow will slow down as the tank empties.  Top up the water when the level gets down to the level of the filter.